If I BUY NOW, When will I receive my monitor-IO device?
Current ship dates are within three days from order date,
Why did you launch on a crowdfunding site?
We were looking for a platform that had a broad reach so we could gauge interest across countries. The use of the platform reduced some of the logistics so we could focus on the experience of our new customers. Our successful crowd funding stage helped us build the current e-commerce model.
What if I have multiple home networks?
In most cases you would need only one unit, installed behind your primary internet access router. However, if you run multiple networks in your home or business, you can install a unit wherever you want a network monitoring point.
Will the device have access to my private information?
No, we take our customer privacy extremely seriously and do not access your personal information on any of your devices. We also do not look at personal information traveling on your network. Here is our Privacy Policy.
DO YOU RUN SPEED TESTS ALL THE TIME?
No, doing speed tests would require us to flood the network. This would slow down your connection and defeat the purpose of evaluating your network performance.
CAN THE SERVICE TELL ME IF ANY OF MY DEVICES WENT OFFLINE?
Yes, once you let the service know that you want a particular device to be monitored, we will notify you when the device drops off the network.
Can monitor-io tell me if my home network went down?
Yes, monitor-io will alert you if your home can no longer access the internet.
Will this service use a lot of my BANDWIdTH?
No, the monitor-io service is specifically designed to use very little bandwidth. Our testing requires approximately 14 Kbps, less than a single low-bitrate VoIP (Voice over IP) phone call.
Will monitor-io help me troubleshoot my internet issues?
Yes, monitor-io can help you troubleshoot your Internet issues and help you diagnose your problem.
how do i access the information and reports about my network?
You can access the monitor-io service from anywhere at my.monitor-io.com.
What dOES monitor-io not do?
While some network devices can be very intrusive and interfere with normal network behavior, we follow a strict do-no-harm philosophy (and we believe “control” functions are best suited for the router/firewall already in the data path).
- monitor-io does not redirect your data or alter your routing.
- monitor-io does not change your router settings.
- monitor-io is not a firewall and will not block any traffic from the internet.
- monitor-io does not look at your personal information or any data going across your network.
- monitor-io does not prevent access to any websites.
- monitor-io does not block devices from accessing your network (although we provide information about what is or is no longer connected to it).
- monitor-io does not redirect your data or alter your routing.
- monitor-io does not change your router settings.
- monitor-io is not a firewall and will not block any traffic from the internet.
- monitor-io does not look at your personal information or any data going across your network.
- monitor-io does not prevent access to any websites.
- monitor-io does not block devices from accessing your network (although we provide information about what is or is no longer connected to it).
how do i install monitor-io?
It’s very easy and only takes a few minutes! The monitor-io device is typically connected to the main internet access router of your home. All it takes is to connect an Ethernet cable to a LAN port on your router and a USB cable for power (both are provided).
will I be able to Troubleshoot wifi issues in my house?
Yes. The monitor-io unit provides a tool to test the speed of your wi-fi connection from any point in your home. This is an entirely in-home test, not using servers outside. You can use this tool to determine if there is a problem with your wifi connection, where in your house you get the best signal and where is the optimal location for your wi-fi router.
CAN MONITOR-IO TELL ME IF MY HOME NETWORK HAS INTERNET ACCESS PROBLEMS?
Yes, and monitor-io will alert you when you start having access issues...not just when it becomes a complete outage.
CAN YOU HELP ME TRACK WHEN MY CHILDREN ARE ONLINE?
Yes. Although we don’t look at their data or block their access, we do provide graphs informing you of exactly when their devices were and were not connected. We can also alert you if one of their devices connects to the network during any of your “restricted” time frames (e.g., after 11 PM on a school night).
HOW IS MONITOR-IO TESTING DIFFERENT?
We designed a very lightweight set of internet tests that can run continuously 24x7. Unlike an occasional speed test that checks for a maximum bandwidth, our quality and reliability testing is always looking for any network errors or impairments that may impact you even while you are using the internet.
WHAT IS THE PURPOSE OF THE DISPLAY ON THE MONITOR-IO UNIT?
The multicolor status display provides immediate confirmation from across the room about about whether a perceived internet issue is real or not. The obvious benefit is not having to waste time troubleshooting your internet connection if the problem is one of the many other things that can appear similar (e.g., a browser issue, computer problem, poor wifi, slow website, overloaded video source,...).
What is your Testing Methodology (Technical)?
Our testing methodology may be found here.
What can I do if My country is not listeD?
We are constantly adding countries to our list to ship to. Please join our waiting list and we will inform you when your country is added.
WHAT ARE THE ADDITIONAL COSTS FOR the BusiNESS SUPPORT PACKAGE?
The business support package fees are described here.
What are your Warranty and Return Policies
Please refer to our Returns and Warranty Policy page.
More questions? Please search our Knowledge Base here.
