End of Service FAQ

• Why are you discontinuing the service

After carefully considering all our supplier issues and cost increases, we felt it was best to end the service.

• When will the service stop​?

The cloud service will end on or about April 15th, 2023

• WHEN WILL happen to my data?

Your personal information will be deleted from our servers.

• What can i do with my I/O Monitor?

We are providing a stand-alone solution that you may download onto a microSD card and insert into the I/O monitor. While it will not have all the services/features of monitor-io, it will provide basic information regarding your connectivity.

• Can I contact you with questions?

You may continue to use the customer support portal and email until May 30, 2023

Standalone Image Installation FAQ

• Where can I find more information on the standalone solution?

You should start by reading the Readme file here.

• Can I use the micro SD card that came with monitor-io?

Yes, you may find it behind the black sticker behind the I/O monitor device.

• CAN I USE a new MICRO SD CARD instead of the one THAT CAME WITHin the I/O  monitor?

Yes, you may use a new MicroSD card that has at least 4GB capacity

• How CAN I download the Standalone image  on to the MICRO SD CARD?

Windows: You may use a free tool such as Win32 Disk Imager to copy the image onto the microSD card.
​MAC: You may use the Terminal window and follow the instructions here

• HOW CAN I Verify that the STANDALONE IMAGE  is authentic?

You can verify that the SHA256 hash of the zip file matches ‘7da2620950b8d852b91028778dadf32634674ac012350eaffbb252589691e59d’ (also available here)